Aanshiya - Zen Z Designs
Preparing Your Experience

Refund and Returns Policy

Effective Date: 17 October 2026

At AANSHIYA, we are committed to delivering quality products. Each item is carefully prepared and checked before dispatch. Please read our return, replacement and refund policy below before placing an order.

1. 2-Day Return Policy

Customers may request a return within 2 days (48 hours) from the date of delivery of their order. Return requests must be submitted within this period through our official email or WhatsApp number listed below.

To help us verify your order, you must contact us using the same email address or phone number used when placing the order. Please include your order ID and the reason for your return request.

All return requests are subject to verification and approval by AANSHIYA. Please wait for our instructions before sending any product back. Submitting a request does not automatically mean that the return has been approved.

2. Return Conditions and Exclusions

Products must be returned in their original condition, unused, unwashed and with their original tags and packaging, where applicable. Customers should provide clear photographs or videos if requested to help us assess the item.

Returns may not be accepted for the following reasons, subject to applicable consumer protection laws:

  • Incorrect size selection by the customer, where the product supplied matches the ordered size
  • Change of mind after placing the order
  • Minor colour variations caused by screen or display settings

Customers are encouraged to check the product description and size chart before placing an order. Nothing in this policy limits any consumer rights available under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a damaged product, a product with a manufacturing or printing defect, or an incorrect item, please contact us within 48 hours of delivery.

Please provide the following details through email or WhatsApp:

  • Order ID
  • The phone number or email address used to place the order
  • Clear photographs or videos showing the issue
  • A brief description of the problem

Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement or refund, as applicable. Verified defective, damaged or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

4. Resolution Process

After reviewing your request and the supporting evidence, our customer care team will contact you with the next steps.

  • Approved replacements for verified product issues will be arranged at no additional cost to the customer, where applicable.
  • If a replacement is unavailable or inappropriate, an eligible refund or another lawful resolution will be offered.
  • Please do not dispatch a product until our team provides return instructions.

5. Refund Policy

Refunds may be issued in applicable cases, including when a verified product issue cannot be resolved through replacement, an order is lost in transit, or a refund is otherwise required under applicable law.

Approved refunds will generally be initiated within 5–7 business days of approval. The time taken for the amount to appear in your account may depend on your bank, payment provider or original payment method.

  • Prepaid orders: Refunds will generally be sent to the original payment method or another agreed method, where appropriate.
  • Cash on Delivery (COD) orders: Customers may be asked to provide the necessary bank or UPI details for an approved refund.

6. Order Cancellation

Cancellation requests may be submitted within 6 hours of placing an order. Cancellation may not be possible once an order has entered processing or dispatch. Please contact us as soon as possible if you wish to cancel.

Customers are responsible for providing accurate delivery details and being available to receive their orders. Courier delays, incorrect addresses, failed delivery attempts and refused COD orders may affect delivery and resolution. Any applicable charges or remedies will be handled in accordance with the terms disclosed at purchase and applicable law.

7. Contact Us for Returns and Refunds

For return, replacement or refund requests, contact us using the same email address or phone number associated with your order.

Please include your order ID and a brief description of your concern so we can assist you efficiently.

By placing an order on our website, you acknowledge that you have read this policy. All policy terms remain subject to applicable consumer protection laws.

Shopping Cart